Add Order Protect to your order to ensure the contents arrive undamaged and protect yourself against loss or theft.
What we consider lost:
A shipment marked unfulfilled or delivered that has not yet been received. Please allow up to 7 business days for your order to be delivered.
Your tracking has not updated for 2 weeks from the ship date.
What we consider damaged:
Items damaged in transit - clothing is wet, stained, torn etc.
If part of your order is missing due to the box/packet opening in transit
Please e-mail us immediately if your items arrived damaged or if something is missing from your order. Make sure to include photos of the tampered items.
What is not covered:
Missing packages or fees incurred if an incorrect address is provided
Orders stuck in customs - we are not responsible for customs delays or fees
Items returned to us that are not in resalable condition
Our Policy for orders without Order Protect
We will follow the claims policy with the carrier to locate your parcel or deem it as lost/missing. This can take up to 8 weeks and is at the discretion of the carrier. If your shipment has a GPS location or photo evidence of delivery to your address, with a neighbor or at a secure location, we are not responsible for a refund or replacement.
protect from loss or theft by deselecting, we are not liable for lost or stolen packages
Zen Fabric is a specialty product that undergoes a variety of processes to create its unique and textured look. As a result, the finished garments will shed a portion of their darker fibers, becoming slightly lighter in shade after the initial laundry cycles. For best results, please wash and dry separately, following label instructions, for the initial launderings. Significant lint build up in the dryer is normal in the initial laundry cycles and can be avoided by hanging to dry.