Add Order Protect to your order to ensure the contents arrive undamaged and protect yourself against loss or theft.
What we consider lost:
A shipment marked unfulfilled or delivered that has not yet been received. Please allow up to 7 business days for your order to be delivered.
Your tracking has not updated for 2 weeks from the ship date.
What we consider damaged:
Items damaged in transit - clothing is wet, stained, torn etc.
If part of your order is missing due to the box/packet opening in transit
Please e-mail us immediately if your items arrived damaged or if something is missing from your order. Make sure to include photos of the tampered items.
What is not covered:
Missing packages or fees incurred if an incorrect address is provided
Orders stuck in customs - we are not responsible for customs delays or fees
Items returned to us that are not in resalable condition
Our Policy for orders without Order Protect
We will follow the claims policy with the carrier to locate your parcel or deem it as lost/missing. This can take up to 8 weeks and is at the discretion of the carrier. If your shipment has a GPS location or photo evidence of delivery to your address, with a neighbor or at a secure location, we are not responsible for a refund or replacement.
protect from loss or theft by deselecting, we are not liable for lost or stolen packages
**Please note that all tops from the Ro the Tank Collection are pre-order. Please allow 2-3 weeks for delivery. Selecting priority shipping at checkout will not expedite the production of your top, but it will expedite shipping once your top has been produced.
Coverstitched collar and sleeves
Modest crop or full-length
Raw cropped edge on modest crop
Finished seam on full-length tee
Do not use an iron to decorate as excessive heat may damage fabric and logo designs